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Our years of experience combined with our proven processes and controls allow us
to increase availability for complex business-
Incidents are inevitable. When they happen, our engineers quickly resolve them and often without a need for escalations. Senior code level engineers are also available for rapid software fix/development incidents. We also have priority escalation procedures in place with all of our core vendors and partners to ensure we have access to Level 3 engineering resources if needed.
As a part of our integrated quality control system, we use Visible Ops methodologies and ITIL guidelines to manage our clients' critical IT assets. This allows us to optimize their results, minimize their downtime and ensure rapid service recovery.