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IT Management for Business Critical Systems and Applications

IP Services began its early operations as an advanced IP engineering team inside the Fortune 500 integrator, MicroAge. The group consisted of several hundred engineers, and service and support personnel who were responsible for architecture and implementation of large enterprise and carrier-class routed networks.

This team of highly talented engineers also developed various operations methodologies including innovative procedures and controls designed to optimize the performance of the technologies they used.

After several successful years of operation, corporate management decided to separate the new group from the integration business and spun off a fully owned subsidiary called IP Services.

In 2001, The IP Services team built a datacenter and a network operations center in a strategically selected location in Eugene, Oregon. Company CEO, Scott Alldridge, had a vision to leverage his team’s experience and expertise to become the premiere High Availability IT Service Management provider for organizations that need rigorous management of their business-critical systems.

In 2003, IP Services co-founded the IT Process Institute (ITPI) to identify and study the practices of top performing IT operations centers across the country. After doing extensive research and interviewing over 100 top organizations, including many fortune 500 companies, IP Services CTO and two of his colleagues wrote a book called “The Visible Ops Handbook”. This book is written based on the best practices in IT Service Management utilized by top IT shops in the country. The Visible Ops book has sold over 200,000 copies, and has become the de-facto standard on how successful IT organizations manage business-critical IT systems.

Today, IP Services prides itself on its people’s expertise and experience, its well-defined integrated processes and controls, and its ability to use technology to help its clients enjoy the benefits of a reliable and predictable Managed IT Services without the associated headaches and costs.